Clients pay for each session at the time of service. You are welcome to pay by cash or check for the fees listed below. If you prefer to pay by Visa, Mastercard, Discover, American Express, or with a Health Savings Account/Flexible Spending Account/Health Reimbursement Account card please note that there is a $3.00 service charge.

Professional fees at CFC vary, depending on the clinician you see.  Sessions generally range from $75-$115 per 50 minute appointment.  If full cost fees are cost prohibitive and clients do not have HSA/FSA/HRA cards or Out of Network Benefits to help cover the out of pocket fees for counseling, Therapists at CFC may offer a sliding scale rate for counseling.

At Creative Family Counseling, clients’ privacy is a priority. Because of this, no therapists contract with insurance companies and each would be considered an out-of-network provider. There are many benefits to private pay counseling, such as you and your therapist being able to call the shots regarding the frequency of your visits and type of counseling you receive, as well as avoiding a mental health diagnosis from going onto your permanent health record and medical history, which unfortunately can have implications on ability to obtain certain types of insurance or jobs.

Oftentimes, clients are able to successfully pay for counseling sessions without billing through their insurance if they pay for sessions with their Insurance Flexible Spending Account (FSA) or Health Savings Account (HSA) Card. Also, many insurance companies will pay for out-of-network services provided that a mental health diagnosis is given to you. Should clients decide to seek Out-of-Network reimbursement for their counseling at Creative Family Counseling, therapists are willing to complete these forms for clients. The insurance company may require access to your confidential medical records and require a receipt of services, which can be provided upon request and with appropriate authorizations in place. Please contact your plan administrator for more information regarding your insurance related questions.

Whether coming in by yourself or with a family member, each person attending therapy will need to bring in completed New Client Paperwork. You will have access to this paperwork prior to your appointment through our website’s Patient Portal. The password for this portal will be provided after you’ve scheduled your Intake appointment. Please fully complete the packet before arriving.

Parents of children whose families have custody arrangements must bring the most recent court ordered custody arrangement to the first appointment in order to enroll your child in counseling at Creative Family Counseling.

You may reach each of Creative Family Counseling’s Therapists by calling the following phone numbers:

Lacey Ryan: 502-709-0410, option 2

Bridget Morgan: 502-237-3884

Dawn Pendleton: 502-377-1690

Leslie Cashion: 502-684-2183

Lisa Howard Cardwell: 502-890-9291

Megan McCarty: 502-804-4155

Rebecca Street: 502-200-8965

Your own commitment to therapy is crucial for success. Your appointment time has been reserved just for you. If you need to reschedule or cancel your appointment, please do so 24-hours before the appointment time. Missed appointments or cancellations made with less than 24 hours notice will incur a $75 fee.

Professional ethics and Kentucky State law provide clients with control over their confidential information. This means that, as a general rule, information shared in session with a therapist will be held in confidence. There are three exceptions to this general rule: (1) In the case of an emergency where the therapist believes the client is at risk of hurting himself/herself or another person, the therapist may breach the requirement of confidentiality. (2) Kentucky state law requires that child or elder abuse in any form be reported to the Department of Human Services or another authority, such as a juvenile judge. (3) If a therapist is subpoenaed to court he/she may be required to disclose some confidential information.

Frequency of visits will be discussed and decided upon by you and your therapist at your first appointment. Typically the severity of symptoms informs how often clients see their therapist. We usually recommend clients come more frequently in the beginning of our work together to “get the snowball rolling,” so to speak. After there’s some momentum, symptoms lessen, and you’re starting to feel better, it is typical to taper appointments and come less and less frequently.

At your first appointment, you and your therapist will decide upon your treatment goals. Each session after the intake will target getting you to that goal. When your goal has been met, you and your therapist can decide if you’d like to address a different goal, begin a “maintenance” phase and have check-ins every few weeks, or if you’d like to close services.

As long as the Jefferson County Public Schools (JCPS) are operating for the day, your appointment will continue as normal. If JCPS closes school your appointment will be cancelled. If JCPS has a delayed start then appointments will continue as scheduled for the hour they are scheduled. If for any reason you are unsure of your appointment during inclement weather, please call the office: 502-709-0410.

Persons undergoing therapy have the potential to make significant changes in their lives. People often modify their emotions, attitudes, and behaviors. They may also make changes in their significant relationships, such as with friends, partners, and relatives. They may change other aspects of their lives. While therapists at Creative Family Counseling work with clients and families to identify the changes they desire for themselves and their lives, they cannot guarantee a specific outcome or a specific time limit for treatment. Ultimately, clients are responsible for their choices and journey.

Therapists at Creative Family Counseling are available for counseling appointments at selected times throughout the week. If their schedules fill, they may not be able to provide additional availability. Therapists at Creative Family Counseling are not available 24/7 for crisis situations. If you experience a crisis or emergency, you may obtain immediate assistance by calling the Crisis Hotline at 502-589-4313 or 1-800-221-0446, calling 911, or by going to your local hospital emergency room.