FAQ
How much is therapy? How do you accept payment?
Clients pay for each session at the time of service. We accept cash and check for payment, as well as Visa, Mastercard, Discover, American Express, and Health Savings Account/Flexible Spending Account/Health Reimbursement Account cards.
Professional fees at CFC vary, depending on the clinician you see. Typical sessions generally range from $105-$180 per 50 minute appointment. The initial intake ranges between $150-$270, depending on the clinician you see and includes the clinician’s treatment plan development and planning outside of the intake time. We offer a $5 discount for all services paid by cash or check.
If full cost fees are cost prohibitive and clients do not have HSA/FSA/HRA cards or Out of Network Benefits to help cover the out of pocket fees for counseling, Therapists at CFC may offer a sliding scale rate for counseling. Please see each Team Member‘s individual pages for details on specific rates per clinician.
Do you accept insurance?
Because the Creative Family Counseling Team values clients’ privacy, no Therapists currently contract with insurance companies and each Therapist would be considered an Out-of-Network Provider. Many clients utilize their private insurance with benefits like their Flexible Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Account (HRA) cards. Oftentimes, clients are able to successfully pay for counseling sessions with these benefit cards without CFC billing through their insurance and assigning a diagnosis and/or sharing private health information (PHI).
Also, many insurance companies will pay for out-of-network services provided that a mental health diagnosis is given to the client. Should clients decide to seek Out-of-Network reimbursement for their counseling at Creative Family Counseling, Therapists are willing to complete these forms for clients. The insurance company may require access to your confidential medical records and require a receipt of services, which can be provided upon request and with appropriate authorizations in place. Please contact your plan administrator for more information regarding your insurance related questions.
There are many benefits to private pay counseling, such as you and your therapist being able to call the shots regarding the frequency of your visits and type of counseling you receive, as well as avoiding a mental health diagnosis from going onto your permanent health record and medical history, which unfortunately can have implications on ability to obtain certain types of insurance or jobs.
If clients find that the full fees for counseling at CFC are cost prohibitive, be sure to ask which Therapists have sliding scale spots available on their schedule!
What do I need to bring with me to my first therapy session?
Whether coming in by yourself or with a family member, each person attending therapy will need to bring in completed New Client Paperwork. You will have access to this paperwork prior to your appointment through our website’s Patient Portal. The password for this portal will be provided after you’ve scheduled your Intake appointment. Please fully complete the packet before arriving.
Parents of children whose families have custody arrangements must bring the most recent court ordered custody arrangement to the first appointment in order to enroll your child in counseling at Creative Family Counseling.
How do I reach my Therapist?
To schedule a new client intake or to hear your Therapist’s extension number, you may call 502-709-0410. You may also reach each of Creative Family Counseling’s Therapists by calling their direct phone numbers listed on their individual Team Member page.
What is your Cancellation Policy?
Your own commitment to therapy is crucial for success. Your appointment time has been reserved just for you. If you need to reschedule or cancel your appointment, please do so 24-hours before the appointment time. Missed appointments or cancellations made with less than 24 hours notice will incur a $75 fee.
Does what I share in therapy remain confidential?
Professional ethics and Kentucky State law provide clients with control over their confidential information. This means that, as a general rule, information shared in session with a therapist will be held in confidence. There are three exceptions to this general rule: (1) In the case of an emergency where the therapist believes the client is at risk of hurting himself/herself or another person, the therapist may breach the requirement of confidentiality. (2) Kentucky state law requires that child or elder abuse in any form be reported to the Department of Human Services or another authority, such as a juvenile judge. (3) If a therapist is subpoenaed to court he/she may be required to disclose some confidential information.
How often will we meet for therapy?
Frequency of visits will be discussed and decided upon by you and your therapist at your first appointment. Typically the severity of symptoms informs how often clients see their therapist. We usually recommend clients come more frequently in the beginning of our work together to “get the snowball rolling,” so to speak. After there’s some momentum, symptoms lessen, and you’re starting to feel better, it is typical to taper appointments and come less and less frequently.
When will I be finished with therapy?
At your first appointment, you and your therapist will decide upon your treatment goals. Each session after the intake will target getting you to that goal. When your goal has been met, you and your therapist can decide if you’d like to address a different goal, begin a “maintenance” phase and have check-ins every few weeks, or if you’d like to close services.
Will I still have my appointment if it snows?
As long as the Jefferson County Public Schools (JCPS) are operating for the day, your appointment will continue as normal. If JCPS closes school your appointment will be cancelled. If JCPS has a delayed start then appointments will continue as scheduled for the hour they are scheduled. If for any reason you are unsure of your appointment during inclement weather, please call the office: 502-709-0410.
What are the benefits and risks of counseling?
Persons undergoing therapy have the potential to make significant changes in their lives. People often modify their emotions, attitudes, and behaviors. They may also make changes in their significant relationships, such as with friends, partners, and relatives. They may change other aspects of their lives. While therapists at Creative Family Counseling work with clients and families to identify the changes they desire for themselves and their lives, they cannot guarantee a specific outcome or a specific time limit for treatment. Ultimately, clients are responsible for their choices and journey.
What if I’m having a crisis situation?
Therapists at Creative Family Counseling are available for counseling appointments at selected times throughout the week. If their schedules fill, they may not be able to provide additional availability. Therapists at Creative Family Counseling are not available 24/7 for crisis situations. If you experience a crisis or emergency, you may obtain immediate assistance by calling the Crisis Hotline at 502-589-4313 or 1-800-221-0446, calling 911, or by going to your local hospital emergency room.
How else can you help me?
Easy!
- Feel free to subscribe to our monthly emailer on our Welcome Page which includes parenting hacks, positive parenting tips, our latest blog entries and videos.
- Purchase our 6 Lesson Positive Discipline Parenting Video Package, which is a self paced curriculum for parents seeking positive parenting tools to use with their children. These videos will be available for purchase in Fall 2020.
- Visit our Blog page to read archived blog entries.
- Visit our YouTube channel to watch our videos.
- Follow Creative Family Counseling on Facebook and Instagram (creativefamilycounselingky).
- Check out our Recommended Reading page for suggested books by our Therapists.
- Looking to recommend our practice to someone you know? You can do so by hitting the Recommend Creative Family Counseling button on our Contact Page.
Are you providing in-person therapy at this time?
CFC Staff are prioritizing the use of Telehealth services. For those clients who have clinical need for in-person appointments, as determined by their CFC Therapist, in-person appointments may be offered in accordance to all state and CDC restrictions.
CFC Staff follow the following Health and Safety Guidelines for COVID-19 Pandemic:
- Therapists are continuing to offer Telehealth counseling as an option when clinically appropriate.
- All CFC Staff wear masks while at CFC
- All CFC Staff are self checking their own temperatures prior to their work
day to ensure their own temperatures are not above 100.3.
- Therapists are confirming no clients or family members have been sick for
at least 14 days prior to in-person appointments.
- CFC is waiving late cancellation fees should any sign of illness present
itself within the 24 hour cancellation window.
- Therapy Dogs are not currently working to discourage shared touching
through petting the dogs.
- Play therapy supplies that cannot be disinfected has been removed from
the playrooms.
- CFC staff maintain safe distancing.
- Everyone is required to wash their hands upon entering CFC.
- Hand sanitizer that contains at least 60% alcohol is available in the therapy
and waiting rooms.
- We schedule appointments at specific intervals to minimize the number of
people in the waiting room.
- We ask all clients to wait in their cars or outside until their appointment
times to minimize crowds in the waiting room.
- Payment is collected through a touchless payment platform.
- Areas that are commonly touched are thoroughly sanitized after each use.
- Tissues and trash bins are easily accessed. Trash is disposed of on a
frequent basis.
- Therapy rooms and supplies are cleaned between sessions.
- Common areas are thoroughly disinfected at the end of each day.
- Should your therapist at CFC test positive for Coronavirus in a time frame
that you’ve had an in-person appointment, you will be notified.
CFC Clients who meet clinical criteria for need of in-person appointments agree to follow the below Health and Safety Guidelines for COVID-19 Pandemic:
- You agree to not be present at CFC unless you and your family members have all been symptom free of any illness, fever, and any new cough for at least 14 days prior to your appointments at CFC,
- You agree to wear a mask the entire time you are in CFC.
- You agree to have a temperature reading by your CFC Therapist. Should
the temperature be 100.4 or higher, your session will be cancelled without
fee and you will leave CFC immediately.
- You agree you will wash your hands upon entry into CFC
- You will remain 6 feet apart from others
- You and your family members will wait in your car until your Therapist
meets you for your appointment outside.
- Those waiting for family members in CFC will remain in their car or outside
to avoid waiting room crowding.
- Should you knowingly be exposed to someone who has an illness, you
agree to inform your CFC therapist prior to your appointment.
- Should you test positive for Coronavirus in a time frame in which you have been present at CFC, you will inform your CFC Therapist, who may be required to notify local health authorities. No other personal health information besides that which is required for their data collection will be provided. Should this occur, you agree to release this information without an additional signed release.
